Terms of Service

Welcome to Hormone Crave.

These Terms of Service govern your access to and use of hormonecrave.com, including any purchases made through our online store.

The website and online store are operated by:

Eluje LLC
30 N Gould St Ste R
Sheridan, Wyoming 82801
United States
Email: info@eluje.com
Website: hormonecrave.com
EIN: 42-3880589

Throughout these Terms, the terms “Hormone Crave,” “we,” “us” and “our” refer to the Hormone Crave brand operated by Eluje LLC.

By visiting our website, placing an order or otherwise using our services, you agree to these Terms of Service.

If you do not agree with these Terms, you should not use our website or purchase products through our store.

1. Online Store Terms

By using our website or placing an order, you confirm that you are at least the age of majority in your place of residence or that you have the necessary permission to enter into a legally binding purchase.

Our dietary supplements are intended for adult use.

You may not use our products or website for any unlawful or unauthorized purpose.

You must not use our website in a way that violates any applicable law, regulation or third-party right.

You must not transmit viruses, malware, malicious code or other harmful material through our website.

A breach of these Terms may result in termination or restriction of your access to our services.

2. Our Products

Hormone Crave offers botanical dietary supplements, including raspberry-flavored gummies designed to complement an everyday wellness routine.

Our products are developed around women's wellness interests, including awareness of appetite patterns and sugar cravings that may occur during different phases of the menstrual cycle.

Hormone Crave gummies contain a combination of botanical ingredients, including Gymnema Sylvestre, Ashwagandha, Maca and Red Clover.

We make reasonable efforts to display product images, packaging, ingredient information, quantities and descriptions as accurately as possible.

However, product packaging, colors and visual appearance may vary slightly from the images displayed on our website.

Product availability is subject to change without notice.

We may discontinue, modify or replace products at any time, subject to applicable law.

3. Product Information and Supplement Use

We aim to provide accurate and transparent information about our products.

Hormone Crave gummies are supplied in bottles containing 60 gummies, equivalent to 30 servings when taken according to the suggested serving size of two gummies per day.

The formula includes the following botanical ingredients per two-gummy serving:

• Gymnema Sylvestre leaf extract — 400 mg

• Ashwagandha root extract — 250 mg

• Maca root powder — 150 mg

• Red Clover complex — 75 mg

Additional ingredients, serving instructions and other relevant product information are provided on the product label or product page.

Customers should always review the current product label before use, including the ingredients, suggested serving size, warnings and storage instructions.

Do not exceed the suggested serving size unless advised by a qualified healthcare professional.

If you are pregnant, breastfeeding, taking medication, managing a medical condition or preparing for a medical procedure, consult a qualified healthcare professional before using any dietary supplement.

Individuals with allergies or sensitivities should carefully review the complete ingredient list before purchasing or consuming the product.

Our supplements are not intended to replace a balanced diet, healthy lifestyle, professional medical advice or prescribed treatment.

Individual experiences may vary. We do not guarantee any particular physical, hormonal, appetite-related or other wellness outcome.

FDA Disclaimer: These statements have not been evaluated by the Food and Drug Administration. This product is not intended to diagnose, treat, cure or prevent any disease.

4. Prices

Prices are displayed on our website in the applicable currency for your market or store settings.

We reserve the right to change prices at any time without prior notice.

Price changes will not normally affect an order that has already been accepted and paid for.

Where applicable, taxes may be included in the displayed price or calculated during checkout, depending on your location and applicable law.

Shipping charges, customs duties or other applicable charges may be shown separately where relevant.

Any applicable discounts, bundle prices or promotional offers will be displayed on the website or during checkout.

5. Errors and Inaccuracies

We make reasonable efforts to keep our website accurate, but errors may occasionally occur.

These may include errors relating to:

• Prices

• Product descriptions

• Ingredients or product information

• Promotions

• Shipping charges

• Product availability

• Images

• Discount calculations

If we discover an obvious pricing or product information error before an order is fulfilled, we may contact you to correct the issue.

Where appropriate, we may cancel the affected order and provide a refund.

Nothing in this section limits any mandatory consumer protection rights that apply to you.

6. Orders

Placing an order through our website constitutes an offer to purchase the selected products.

Receiving an automated order confirmation does not necessarily mean that we have accepted the order.

We reserve the right to refuse or cancel an order where reasonably necessary, including in cases of:

• Suspected fraud

• Payment failure

• Incorrect pricing

• Product unavailability

• Abuse of promotions

• Incorrect order information

• Breach of these Terms

If we cancel an order after payment has been successfully collected, we will refund the applicable amount.

7. Order Information

You agree to provide accurate, complete and current information when placing an order.

This includes your name, billing details, shipping address, email address, payment details and any other information required at checkout.

You are responsible for reviewing your information before submitting an order.

If you discover an error after placing your order, contact us promptly at info@eluje.com.

We will try to assist, but we cannot guarantee that an order can be changed once fulfillment has started.

8. Payment

Payment must be successfully authorized before an order is processed.

Payments are processed through third-party payment providers available through our Shopify checkout.

Available payment methods may vary depending on your country, device or checkout configuration.

Hormone Crave and Eluje LLC do not generally receive or store your complete payment card number.

Your use of a particular payment method may also be subject to the terms and privacy policy of the relevant payment provider.

9. Promotions and Discount Codes

From time to time, Hormone Crave may offer promotional discounts, bundle offers, first-order offers, sale pricing, complimentary digital guides or other incentives.

Unless otherwise stated:

• Discounts cannot be exchanged for cash.

• Promotions may have eligibility requirements.

• Discounts may not always be combined.

• Discount codes may have expiry dates.

• Certain products may be excluded.

• A promotion may be withdrawn or modified before an order is placed.

We reserve the right to cancel or refuse the use of a promotion where we reasonably believe it has been abused, manipulated or used contrary to its stated conditions.

10. Bundle and Save Offers

Hormone Crave may offer special pricing when customers purchase multiple bottles together.

Bundle offers may include one-bottle, two-bottle or three-bottle purchase options, as displayed on the product page.

Certain bundles may also include complimentary digital resources, such as an educational guide or wellness roadmap.

The contents, prices, eligibility requirements and benefits of each bundle are determined by the offer displayed at the time of purchase.

The actual price and any applicable discount will be shown or calculated at cart or checkout.

Unless expressly stated otherwise, complimentary digital resources have no cash redemption value and cannot be exchanged for a cash refund independently of the qualifying purchase.

Where a promotional display and checkout calculation differ because of a technical error, please contact us before completing your purchase where possible.

11. Gift Cards and Promotional Credit

If Hormone Crave offers gift cards, vouchers or promotional credit, additional conditions may apply.

Unless otherwise required by law, promotional credit may:

• Be non-refundable

• Be non-transferable

• Be subject to an expiry period

• Be restricted to purchases made through hormonecrave.com

Any additional terms will be displayed when the gift card or promotion is issued.

12. Shipping and Delivery

Shipping options, charges and estimated delivery times are described in our Shipping Policy and may also be displayed during checkout.

Where free shipping is offered, the applicable eligibility conditions will be displayed on our website.

Delivery dates are estimates unless expressly stated otherwise.

Hormone Crave is not responsible for delays caused solely by circumstances outside our reasonable control, including carrier delays, customs procedures, severe weather or transport disruptions.

You are responsible for providing an accurate delivery address.

Please review our Shipping Policy for full information regarding delivery, tracking, lost parcels and returned shipments.

13. International Orders

Our products are primarily marketed to customers in the United States, although shipping to additional countries may be offered where available.

International orders may be subject to customs procedures, import requirements, duties, taxes or local charges.

Dietary supplement regulations and import restrictions may differ between countries.

Customers are responsible for checking whether a product may lawfully be imported and used in their destination country, except to the extent applicable law places that responsibility on us.

Whether customs charges or taxes are included in the purchase price depends on the destination and checkout configuration.

Where such charges are not collected at checkout, they may be payable by the recipient.

Hormone Crave does not control customs authorities or local import processing.

Nothing in this section limits any mandatory consumer rights.

14. Returns and Refunds

Returns, refunds and exchanges are governed by our Return & Refund Policy.

Customers should review that policy before purchasing.

Because our products are consumable dietary supplements, certain return conditions may apply to opened, used or unsealed products, subject to applicable law.

Where applicable, mandatory consumer rights under local law remain unaffected.

If there is a conflict between our voluntary return policy and a mandatory legal right that applies to you, the mandatory legal right will prevail.

15. Damaged, Defective or Incorrect Products

If your order arrives damaged, defective or incorrect, contact us at info@eluje.com.

Please include your order number, a description of the issue and photographs where appropriate.

If a bottle arrives with a broken safety seal, visible damage, suspected contamination or another apparent product safety issue, do not consume the product until the matter has been assessed.

We may ask for additional information reasonably necessary to assess the issue.

Where the product is legally considered defective or not as described, your statutory consumer rights remain unaffected.

16. Product Storage and Handling

Hormone Crave gummies should be stored according to the instructions provided on the product packaging.

Follow all label directions regarding storage temperature, moisture, sunlight and other handling requirements.

Keep dietary supplements out of reach of children.

Do not use a product after its stated expiration date.

Do not consume gummies if the packaging or safety seal appears compromised, or if the product shows signs of contamination or abnormal deterioration.

Improper storage or handling may affect product quality.

Damage resulting from misuse or improper storage may not be treated as a manufacturing defect unless otherwise required by law.

17. Product Quality and Guarantees

We aim to provide products that meet the descriptions and quality standards communicated on our website and packaging.

If Hormone Crave offers a specific satisfaction guarantee, commercial warranty or promotional guarantee, its conditions will be stated on the applicable product page or guarantee information.

A voluntary commercial guarantee is separate from any mandatory consumer rights you may have.

We reserve the right to request reasonable proof of purchase and evidence of the issue before processing a guarantee request.

No guarantee of specific health, hormonal, appetite-related or weight-related results is made unless expressly stated and lawfully substantiated.

Individual experiences with dietary supplements may differ.

18. Website Availability

We aim to keep hormonecrave.com available and functioning correctly.

However, we do not guarantee that the website will always be available without interruption.

We may temporarily suspend access for reasons including maintenance, updates, security, technical failures or changes to our services.

We may change, remove or discontinue website features at any time where reasonably necessary.

19. Shopify

Our online store is hosted and powered by Shopify.

Shopify provides the e-commerce platform through which we sell our products.

Your use of certain checkout, payment, account or technical functionality may also involve services provided by Shopify or its partners.

20. Third-Party Services

Our website may use or link to third-party services, including payment providers, shipping providers, analytics services, marketing platforms, review services, social media platforms and other technology providers.

We are not responsible for the independent terms, privacy practices or availability of third-party websites or services.

You should review the terms of any third-party service you choose to use.

21. Third-Party Links

Our website may contain links to websites operated by third parties.

Such links are provided for convenience and do not necessarily imply endorsement.

We are not responsible for the accuracy, content, products, services, security or privacy practices of third-party websites.

Any transaction you enter into with a third party is between you and that third party.

22. Intellectual Property

All content on hormonecrave.com, including where applicable:

• Hormone Crave branding

• Logos

• Product names

• Product photography

• Packaging designs

• Graphics

• Website design

• Written copy

• Product descriptions

• Videos

• Illustrations

• Layouts

• Educational guides and digital resources

is owned by or licensed to Eluje LLC unless otherwise stated.

You may not reproduce, distribute, modify, sell, commercially exploit or create derivative works from our content without prior written permission, except where permitted by applicable law.

You may use the website for your personal, non-commercial shopping purposes.

23. User Content and Reviews

If you submit a review, testimonial, photograph, comment or other content to Hormone Crave, you confirm that you have the right to submit that material.

You must not submit content that is illegal, defamatory, threatening, fraudulent, discriminatory, obscene, misleading, infringing another person's rights or containing malware or harmful material.

You remain responsible for the content you submit.

Where permitted by law and subject to any applicable permissions, you grant Eluje LLC a non-exclusive right to display and use submitted content in connection with our website and services.

We may moderate or remove content where reasonably necessary.

24. Reviews and Testimonials

Customer reviews should reflect genuine opinions and experiences.

Individual experiences with Hormone Crave products may vary.

Reviews and testimonials do not constitute medical advice or a guarantee that another customer will experience similar results.

We may use systems or labels to distinguish verified purchasers where technically supported.

Submitting a review does not guarantee publication.

We may decline or remove reviews that violate our content standards, contain personal information, spam, promotional material or irrelevant content.

We do not guarantee that every review represents the experience of every customer.

25. Prohibited Uses

You may not use our website or services:

• For unlawful purposes

• To violate applicable laws

• To infringe intellectual property rights

• To harass or discriminate

• To submit false or misleading information

• To upload malware

• To collect personal information unlawfully

• To spam or phish

• To interfere with website security

• To circumvent security features

• To attempt unauthorized access

• To manipulate promotions or checkout systems

• To engage in fraudulent transactions

We may restrict or terminate access where we reasonably believe these Terms have been violated.

26. Personal Information

Our collection and use of personal information is governed by our Privacy Policy.

Please review our Privacy Policy for information about what personal information we collect, why we process it, how we share it, cookies, international transfers and your privacy rights.

27. Health and Medical Disclaimer

The information provided on hormonecrave.com, including product descriptions, ingredient explanations, educational articles, guides and other wellness content, is intended for general informational purposes only.

It is not intended to provide medical advice, diagnosis or treatment.

Hormone Crave dietary supplements are not medicines.

Our products are not intended to diagnose, treat, cure or prevent any disease.

Information relating to menstrual cycles, sugar cravings, appetite, hormones or general wellness should not be interpreted as a promise of a specific health outcome.

Individual responses to dietary supplements may vary based on personal circumstances, lifestyle, diet, medical history and other factors.

Always consult a qualified healthcare professional if you have questions about whether a dietary supplement is appropriate for you.

Do not disregard professional medical advice or delay seeking medical care because of information published on our website.

28. Limitation of Liability

To the fullest extent permitted by applicable law, Eluje LLC will not be liable for indirect, incidental, special or consequential losses arising solely from your use of the website where such liability may lawfully be excluded.

Nothing in these Terms excludes or limits liability where doing so would be unlawful.

In particular, nothing in these Terms is intended to exclude liability for fraud or fraudulent misrepresentation, death or personal injury caused by negligence where liability cannot legally be excluded, mandatory consumer protection obligations or other liability that cannot legally be limited.

For consumers, your mandatory statutory rights remain unaffected.

29. Indemnification

To the extent permitted by law, you agree to compensate Eluje LLC for losses or reasonable costs arising from your unlawful misuse of the website or material breach of these Terms.

This provision does not apply where doing so would improperly restrict a consumer's mandatory legal rights.

30. Severability

If any provision of these Terms is found to be unlawful, invalid or unenforceable, that provision will be interpreted or limited to the minimum extent necessary.

The remaining provisions will continue in effect.

31. No Waiver

If we do not immediately enforce a provision of these Terms, this does not mean that we have waived our right to enforce it later.

32. Termination

These Terms remain effective while you use our website or services.

We may restrict or terminate access to our website where reasonably necessary because of fraud, abuse, security concerns, unlawful behavior or material breach of these Terms.

Any provisions which by their nature should continue after termination will remain effective.

33. Governing Law

These Terms and any contract with Eluje LLC are governed by the laws applicable to Eluje LLC in the State of Wyoming, United States, except where mandatory consumer protection law in your country of residence provides otherwise.

If you are a consumer in the United Kingdom, European Union or another jurisdiction with mandatory consumer protections, nothing in this section deprives you of protections that cannot lawfully be excluded by contract.

34. UK and European Consumers

If you purchase from Hormone Crave as a consumer in the United Kingdom or European Economic Area, you may benefit from mandatory consumer rights regarding matters such as product conformity, defective goods, distance selling, cancellation rights and refunds.

These legal rights may apply regardless of additional policies offered by Hormone Crave.

Nothing in these Terms is intended to waive rights that applicable law does not allow you to waive.

35. Entire Agreement

These Terms of Service, together with our Privacy Policy, Shipping Policy, Return & Refund Policy, any applicable product guarantee terms and any promotion-specific conditions, form the agreement governing your use of our online store and purchases from Hormone Crave.

36. Changes to These Terms

We may update these Terms from time to time.

Changes may be made to reflect changes to our business, new services or products, technical changes, changes in applicable law or changes to our policies.

The latest version will be published on hormonecrave.com.

The date at the top of these Terms indicates when they were last updated.

37. Contact Information

Questions about these Terms of Service should be sent to:

Hormone Crave
Operated by Eluje LLC
30 N Gould St Ste R
Sheridan, Wyoming 82801
United States

Email: info@eluje.com
Website: hormonecrave.com
EIN: 42-3880589

For questions relating to an existing order, please include your order number when contacting us.