Shipping Policy

Thank you for shopping with Hormone Crave.

We want every order to reach you safely and as smoothly as possible. This Shipping Policy explains how orders placed through hormonecrave.com are processed, shipped and delivered.

Our online store is operated by:

Eluje LLC
30 N Gould St Ste R
Sheridan, Wyoming 82801
United States
Email: info@eluje.com
Website: hormonecrave.com
EIN: 42-3880589

1. Order Processing

Once your order has been successfully placed, you will receive an order confirmation at the email address provided during checkout.

Orders are prepared for shipment as quickly as reasonably possible.

During particularly busy periods, product launches, promotions, holidays or other high-volume periods, preparation and dispatch may take longer than usual.

Once your order has been dispatched, you may receive a shipping confirmation containing tracking information where tracking is available.

Please note that order processing time is separate from shipping and delivery time.

Delivery estimates do not guarantee an exact delivery date unless expressly stated otherwise.

2. United States Delivery

Hormone Crave primarily serves customers in the United States.

We aim to process and deliver orders as efficiently as possible.

Estimated delivery times, where available, will be communicated during checkout, in your shipping confirmation or through the relevant carrier's tracking information.

Actual delivery times may vary depending on:

• Your delivery address

• The shipping service used

• Courier delays

• Public holidays

• High-volume periods

• Weather conditions

• Circumstances outside our reasonable control

Business days generally exclude weekends and public holidays.

Please note that delivery estimates are not guaranteed arrival dates unless expressly stated otherwise.

3. Shipping Costs

Hormone Crave offers free standard shipping on all orders placed through our online store where delivery is available.

There is no minimum purchase amount required to qualify for our standard free-shipping offer.

If optional expedited shipping services become available, any additional charges will be displayed during checkout before you complete your purchase.

Any applicable customs duties, import taxes or other charges imposed by authorities for international shipments are separate from our free-shipping offer unless expressly stated otherwise.

4. Tracking Your Order

Where tracking is available, tracking information will be sent to the email address associated with your order after dispatch.

Please allow some time for the courier's tracking system to update after receiving your shipping confirmation.

Tracking information is provided by the relevant carrier and may occasionally take time to reflect the latest status of your parcel.

If you have not received your shipping confirmation or tracking information within the expected processing period, please contact us at info@eluje.com.

5. Delivery Address

Customers are responsible for ensuring that the delivery information entered during checkout is accurate and complete.

Please carefully check:

• Your full name

• Street address

• House or apartment number

• ZIP or postal code

• City

• State

• Country

• Any other required delivery information

If you notice an error in your shipping address, contact us as soon as possible at:

info@eluje.com

We will try to help where possible, but we cannot guarantee that an address can be changed once an order has entered the fulfillment or shipping process.

Incorrect or incomplete delivery information may cause delays, failed delivery attempts or additional carrier charges.

Any responsibility for delivery problems will be assessed in accordance with applicable law.

6. Changes After Dispatch

Once an order has been dispatched, we are normally unable to change the delivery address or redirect the shipment ourselves.

If your parcel is already with the carrier, you may need to contact the carrier directly regarding available delivery options.

We recommend contacting us as soon as possible if you discover an issue with your order or delivery information.

7. Delayed Orders

We aim to ensure that orders arrive within the estimated delivery window, but delays can occasionally occur.

Possible causes include:

• Courier network delays

• Severe weather

• Public holidays

• High seasonal demand

• Incorrect delivery information

• Customs processing for international orders

• Events outside our reasonable control

If your order has not arrived within the expected timeframe, please first check the tracking information provided with your shipping confirmation.

If the tracking information has not updated for an extended period or your parcel appears to be significantly delayed, contact us at:

info@eluje.com

Please include your order number so that we can assist you more efficiently.

We will review the available tracking information and help investigate the delay where appropriate.

8. Lost Parcels

If you believe your parcel has been lost in transit, please contact us at info@eluje.com.

We may need to investigate the shipment with the relevant carrier before determining the appropriate resolution.

Please provide:

• Your order number

• Your full name

• Your delivery address

• Any relevant tracking information

We will work with the carrier where appropriate to investigate the shipment.

If a parcel is confirmed lost, we will assess the appropriate resolution, including replacement or refund where required by applicable law or our policies.

9. Parcels Marked as Delivered

If tracking information shows that your parcel has been delivered but you cannot locate it, we recommend that you first:

• Check around your property or designated safe place

• Ask other members of your household

• Check with neighbors where appropriate

• Check whether the carrier left delivery instructions

• Contact the relevant carrier

If you are still unable to locate the parcel, contact us at info@eluje.com and include your order number and tracking information.

We will review the situation and assist with an investigation where reasonably possible.

A carrier's delivered status does not automatically determine the outcome of a claim. Any applicable consumer rights remain unaffected.

10. Failed Delivery Attempts

Where a carrier is unable to complete delivery, the parcel may be:

• Taken to a local collection point

• Held at a delivery depot

• Rescheduled for delivery

• Returned to the sender

Customers should follow any instructions provided by the carrier regarding redelivery or collection.

If a parcel is returned because it was not collected, the delivery address was incorrect or delivery repeatedly failed, additional shipping charges may apply if the customer requests that the order be shipped again, where permitted by law.

11. Returned-to-Sender Parcels

A parcel may be returned to us or our fulfillment partner where:

• The address was incorrect or incomplete

• Delivery was refused

• The recipient could not be reached

• The parcel was not collected

• The carrier was unable to complete delivery

If this happens, please contact info@eluje.com.

We will review the order and advise you of the available options.

Additional shipping charges may apply if you request reshipment in circumstances where the return was caused by incorrect customer information or failure to collect the parcel, where permitted by applicable law.

12. Damaged Parcels or Products

We take product quality and safe delivery seriously.

Hormone Crave gummies are consumable dietary supplements, and the condition of their packaging is important.

If your order arrives visibly damaged, please contact us as soon as reasonably possible.

Email: info@eluje.com

Please include:

• Your order number

• A description of the issue

• Clear photographs of the parcel

• Clear photographs of the damaged product

• Photographs of the shipping packaging where relevant

Do not consume the gummies if the bottle, protective seal or packaging appears damaged, opened, tampered with or otherwise compromised.

Please keep the product and packaging until we have reviewed your request or advised you otherwise.

This information helps us assess the issue and, where appropriate, raise a claim with the delivery carrier.

Your statutory rights regarding damaged or defective products remain unaffected.

13. Incorrect or Missing Items

If you receive an incorrect item or something is missing from your order, please contact us at info@eluje.com.

Include your order number and details of the issue.

Where helpful, we may ask you to provide photographs of the items and packaging received.

We will review the situation and determine the appropriate resolution.

If an item was omitted or supplied incorrectly due to our error, we will address the issue in accordance with applicable law and our policies.

14. International Shipping

Hormone Crave primarily serves customers in the United States.

Shipping to countries outside the United States may be available depending on the destination and the options offered at checkout.

Where international shipping is available, the relevant shipping options and delivery information will be displayed during checkout where possible.

Delivery times outside the United States may differ from domestic delivery estimates.

International shipments may also be subject to customs processing, local import procedures and additional regulatory requirements.

Because Hormone Crave products are dietary supplements, certain countries may restrict or prohibit the importation of specific ingredients or supplement products.

Please review any applicable local import requirements before placing an international order.

15. Customs, Duties and Taxes

Depending on the destination country and how your order is processed at checkout, an international shipment may be subject to customs duties, import taxes or other local charges.

Where these charges are not already included or collected as part of your purchase, they may be imposed by local authorities or the delivery carrier.

Hormone Crave does not control customs authorities or customs processing times.

Customers are responsible for complying with applicable import requirements in their destination country, except where applicable law places that responsibility on us.

Our free standard shipping offer does not automatically include customs duties, import taxes or government-imposed charges.

Any mandatory consumer rights remain unaffected.

16. Delivery Delays Outside Our Control

Hormone Crave cannot guarantee carrier delivery dates and is not responsible for delays caused solely by circumstances outside our reasonable control, including:

• Severe weather

• Natural disasters

• Transport disruptions

• Industrial action

• Customs delays

• Government restrictions

• Carrier network interruptions

If such circumstances affect your shipment, we will make reasonable efforts to provide assistance or available updates.

This does not affect any mandatory consumer rights that apply to your purchase.

17. Separate Shipments

In some circumstances, products from the same order may be shipped separately.

For example, multiple bottles or promotional items may be dispatched in different packages depending on fulfillment arrangements.

If this happens, you may receive more than one parcel or more than one tracking number.

You will not be charged additional shipping costs solely because we decide to divide an order into multiple shipments unless otherwise agreed with you.

18. Delivery Estimates

All delivery periods shown on our website are estimates unless expressly stated otherwise.

An estimated delivery period does not constitute a guaranteed delivery date.

Shipping times may vary depending on the destination, carrier and fulfillment circumstances.

If a significant delivery issue arises, please contact us so that we can review the situation.

Nothing in this Shipping Policy limits any statutory rights you may have under applicable consumer protection law.

19. Returns

Shipping and delivery are separate from your right to return eligible items.

For information about returns, refunds and exchanges, please refer to our Return & Refund Policy.

Because Hormone Crave products are consumable dietary supplements, specific conditions may apply to returns of opened, used or unsealed products, subject to applicable law.

Where return shipping costs apply, those conditions will be explained in our Return & Refund Policy.

If your order arrives damaged, defective or incorrect, please contact us before returning the product so we can provide appropriate instructions.

20. Contact Us

If you have any questions about shipping, delivery or the status of your order, please contact:

Hormone Crave
Operated by Eluje LLC
30 N Gould St Ste R
Sheridan, Wyoming 82801
United States

Email: info@eluje.com
Website: hormonecrave.com
EIN: 42-3880589

When contacting us about an existing order, please include your order number so that we can assist you more quickly.